CIH Level 3 H3007 Involving Housing Service Users Assignment Brief 2026

H3007 Involving Housing Service Users Assignment Brief 2026

Unit aims

The unit aims to provide the learner with knowledge of the drivers for service user involvement, and to enable them to plan for more effective involvement.

This assignment asks for your work to be produced in report format.  To achieve a pass please address all questions 1- 5 below in full.  Please submit this assignment as a single word document by the due date.

H3007 Assessment task

You have been asked to produce a report for your management committee to set out the benefits of service user involvement. The report needs to:

1.  Explain the benefits of service user involvement in housing (AC 1.2)
2. Summarise the requirement for housing providers to involve service users in the management of their homes. You must summarise the legal requirements, that is the legislation/Housing Acts that specify what landlords must do.  You must also specify the regulatory requirements for landlords and identify and summarise the relevant regulatory standard for service user involvement.  (AC 1.1)
3. Compare and contrast ways that service users can be involved in housing. You may want to consider here the different types of involvement and the level of commitment needed from service users (AC 2.1)
4. Compare and contrast the impact of the examples given in 3 above (AC 2.2)
5. Examine the current level of service user involvement within your own organisation:

• Identify three outcomes or changes to a service (i.e. repairs service) that your organisation has made as a result of involving service users
• Make a plan to improve service user involvement in your organisation in the future (You could refer to best practice in other organisations) (AC 3.1, 3.2)

(The total word count for this assignment is1500 words, your bibliography/referencing and appendices are not included in the word count). At the end of this assignment is guidance on how to write a report.  Please read this carefully and ensure your work is presented in report format.

Additional Guidance for Completing the Assessment Tasks

As an indicative guide, we recommend that learners:

• Take no more than 1500 words to complete the assignment (+/- 10% under or over this word count)
• Where you see the words how and why in the brief you must do more than just describe, you must give some explanation
• Please write in a tone suitable for your audience and explain technical language
• Make every effort to present your work in a professionally appropriate style of English and grammar
• Produce a report that is clear, well-structured and produced and presented in handout format (please see the report writing guidance in appendix 1)
• It is helpful if you number the pages.
• If you wish, you can use tables and/or lists of bullet points within your report to present some of the information
• Please complete and submit your assignment in Microsoft Word. This allows assignment markers to insert feedback comments against specific areas of your text. Please include all content in one document.
• Please provide a list of the information sources used to complete this assignment
• Demonstrate wider reading and awareness of good practice

Learning Outcomes and Assessment Criteria

Assignment Front Sheet

Please complete the box below when submitting your assignment and place this information on the front sheet of your assignment.  Assignments submitted without this information will not be accepted.

Appendix 1 – How to write a report

Report writing is the most intricate form of written communication and requires a high degree of skill.  It is important to ensure that your reports are effective in imparting the information you wish to impart.

Planning

Before putting pen to paper, you should consider the following:

1. Who is the report for?
2. What information is required?
3. For what purpose is the information to be used?
4. Are recommendations required?
5. What time span and budget are available to produce the report?

Analysis

It is usually best to make your analysis objective.  It is sometimes necessary to make subjective judgements, if so, you should make sure that you clearly indicate where this is the case.  For example, you might use informal interviews to gain information; this is a valid method of data collection.  However, when you come to interpret what has been said, you should indicate that your conclusions are inevitably subject to your own values and beliefs.

Writing style

Each individual has his or her own writing style.  Style can include the way sentences are structured and the phraseology used.  Some writing styles are more effective in reports than others. General points to remember about good report writing style include the following:

• Short sentences are easier to understand; they reduce the potential for ambiguity and make reading easier.
• It is best to avoid emotional and value judgements.
• You should avoid abbreviated forms of language (which may seem inappropriately informal).
• Only use technical jargon if the report is intended for use within an organisation where this jargon is in common usage.
• It is usual to de-personalise language and avoid the use of ‘I’ and ‘we’.

Layout

Reports are presented in a formal layout.  Ensure that essential points are highlighted by the use of emboldening, Italics, type size, spacing or underlining.  Section paragraphs should be numbered.  This helps users to find specific sections and makes it easier for a group of people to discuss the contents.  Sections should be clearly headed and the use of sub-section headings is recommended.

A basic report format is given below:

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