Managing Digital Transformation in Operations Choose an organisation you are familiar with.
It could be the company you are working in, had worked for or based on research. The company can be a commercial company, a public agency or a non-profit organisation.
Let’s call this Company A.
Question 1
Question 1a
Provide a background of Company A, the specific industry it is operating in, its business activities and its target customer base.
Question 1b
Using the Value Chain Analysis or other appropriate tools:
assess the current operations management of this company. identify its core operations and level of digital implementation. Please state your reasons for above.
Question 1c
Using the DAS Framework by Robert N. Boute and Jan A.V. Mieghem, appraise the current position of the Company A’s core operations within this framework.
Justify your appraisal in terms of levels of automation and smart process control.
Question 2
Now that you have baseline the level of digitalisation of Company A’s operations.
Please evaluate the effects of digitalisation of Company A’s core operations in terms of:
improving quality, scaling up capacity, and accelerating throughput. Note: Do define how quality is presently defined, measured and what would constitute quality improvement.
Question 3
Next, we need to correlate operational performance improvements to tangible financial outcomes.
Based on your evaluations in Question 2.
Please estimate the impact of digitalisation on Company A’s financial performance. You may make reasonable assumptions in deriving this estimate.
Question 4
Question 4a
Recommend a plan (roadmap) for Company A’s digital transformation, or improvements in its current digital transformation initiatives (if company A has already embarked on digitalisation of its operations)
Question 4b
Propose a business case for new disruptive trends and/or technologies to support your: