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TASK 1 |
You are required to write a report entitled ‘The approaches to developing, managing and leading teams’. To complete the report you are required to:
- Evaluate the use of a minimum of TWO (2) theoretical models for developing, managing and leading teams (AC1.1)
- Discuss practical approaches for effective team management and leadership (AC1.2)
- Analyse strategies for managing team leaders (AC1.3)
- Develop approaches to respond to the challenges of managing and leading multiple and remote teams (AC1.4)
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Guidance for completion of Task 1 |
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APPROACHES TO ACHIEVING A BALANCE OF SKILLS AND EXPERIENCE IN TEAMS |
Organisational success is realised when teams achieve their objectives. This assessment task has been written to enable managers to evidence their understanding of how to evaluate team capabilities, the recruitment processes for achieving a balanced team, and the learning and development activities (including coaching and mentoring) which support team success.
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SCENARIO |
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TASK 2 |
Basing your response on the scenario given above or an organisation you know well or have researched, write a report entitled ‘Approaches to achieving a balance of skills and experience in a team’
To complete the report you are required to:
- Evaluate techniques that can be used for assessing current and future capabilities and requirements of a team (AC2.1)
- Analyse a process for recruiting team members (AC2.2)
- Assess the factors which will impact on the learning and development activities selected for individuals and teams (AC2.3)
- Examine the use of coaching and mentoring models to support team development (AC2.4)
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Guidance for completion of Task 2 |
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TECHNIQUES FOR LEADING INDIVIDUALS AND TEAMS TO ACHIEVE SUCCESS |
The ability to develop a high performing team is an aspiration that can be achieved if the foundation for monitoring and managing individual and team performance is in place.
This assessment task will enable managers to discuss methods for monitoring and managing team performance and evidence how good practice approaches and motivational techniques can be used to optimise team performance.
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TASK 3a |
From the list shown below, write an account discussing THREE (3) methods that can be used for monitoring and managing individual and team performance (AC3.1).
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HR systems and processes |
Internal and external quality standards |
Audit |
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Customer feedback, opinions and reviews |
SMART objectives |
Key performance indicators (KPIs) |
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Scorecards (e.g. Balanced Scorecard, Kaplan and Norton, 1992) |
Error rates |
Output |
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Benchmarks and targets |
Service level agreements (SLAs) |
Speed of response |
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Structured performance reviews |
180o/360 o feedback |
Disciplinary procedures |
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TASK 3b |
Using examples, write an account on the approaches and techniques that can be used to lead individuals and teams to success. To complete the account:
- Evaluate good practice approaches which can be used for enabling and supporting high performing teams (AC3.2)
- Analyse motivational techniques that can be used to create high performing teams (AC3.3)
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Guidance for completion of Tasks 3a and b |
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ASSESSMENT GUIDANCE |
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Refer |
Pass |
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