Leading Change in Health and Social Care | OTHM Level 7 Assignment 2026 Assessment Marking Sheet OTHM Level 7 Diploma in Health and Social Care Management (RQF) Qualification

Leading Change in Health and Social Care | OTHM Level 7 Assignment 2026 Assessment Marking Sheet OTHM Level 7 Diploma in Health and Social Care Management (RQF) Qualification Ref. No.: 601/8177/1

Leading Change in Health and Social Care (T/618/2714)

(Please tick the appropriate Box)

Learner Name:

 

Learner OTHM registration Number:

 

Final Result

Pass

 

Refer

Refer

Pass Grading Criteria LEARNING OUTCOMES

ASSESSMENT CRITERIA

PASS / REFER

ASSESSOR COMMENTS

Understand perspectives of quality in health and social care services.

Explain stakeholder roles in relation to quality and standards in health and social care settings.

Pass

The roles of service users, staff, families, external bodies and professional organisations in maintaining quality and standards are explained. Recommendation: Explain how competing stakeholder priorities can affect quality decisions.

 

Explore the role of external agencies in setting and maintaining standards.

Pass

The roles of the CQC, safeguarding authorities and professional bodies in setting and monitoring standards are explored. Recommendation: Add an example showing how inspection findings can lead to service improvement.

 

Evaluate the impact of poor quality and standards on health and social care.

Pass

The effects of poor quality are evaluated through patient harm, medication errors, complaints, reputational damage and reduced staff morale. Recommendation: Support the evaluation with a relevant health and social care case example.

 

Analyse methods for evaluating health and social care quality of service provision.

Pass

Audits, surveys, incident reporting and benchmarking are analysed as methods for evaluating service quality. Recommendation: Compare the strengths, limitations and reliability of the different methods.

Understand strategies for achieving quality in health and social care services

Explain ways in which quality can be measured in health and social care.

Pass

Quality measurement is explained through KPIs, infection rates, medication errors, training records, audit findings and service-user feedback. Recommendation: Include numerical targets to demonstrate how improvement would be measured.

 

Evaluate approaches to implementing quality systems.

Pass

Total Quality Management, clinical governance, risk management and staff training are evaluated as quality-system approaches. Recommendation: Compare their suitability and limitations within Bupa UK Care Homes.

 

Analyse barriers to delivery of quality Health and Social Care services.

Pass

Staffing shortages, financial pressures, communication failures, burnout and resistance to change are analysed as barriers. Recommendation: Explain how workforce planning, supervision and resource allocation could reduce these barriers.

Understand the principles of change management in health and social care settings

Analyse factors that drive change.

Pass

Demographic change, technology, workforce shortages, regulation and financial pressures are analysed as drivers of change. Recommendation: Identify the most significant driver and analyse how the factors interact.

 

Describe underpinning theories of change management.

Pass

Lewin’s model, Kotter’s eight-step model and ADKAR are described and related to care-service change. Recommendation: Explain which model is most appropriate for implementing the proposed digital medication system.

 

Describe approaches, tools and techniques that support the change process.

Pass

Top-down, bottom-up and participatory approaches are described alongside SWOT, Force Field Analysis, stakeholder analysis, communication and training. Recommendation: Distinguish clearly between approaches, analytical tools and implementation techniques.

 

Explain the importance of effective change management for service provision.

Pass

Effective change management is linked to continuity of care, staff engagement, accountability and service improvement. Recommendation: Explain the consequences of poorly managed change for medication safety and resident outcomes.

Be able to create a plan and implement effective change within a Health and Social Care organisation.

Assess and select relevant tools and techniques to implement and manage change.

Pass

Stakeholder analysis, SWOT, Force Field Analysis, communication and training are selected for managing the proposed change. Recommendation: Justify why these tools are more appropriate than available alternatives.

 

Develop a plan to implement a change in an organisation.

Pass

A staged implementation plan covers consultation, training, piloting, monitoring and expansion of the digital medication system. Recommendation: Add resources, named responsibilities, dependencies, risks and clear completion dates.

 

Develop measures to monitor and evaluate progress of the change plan.

Pass

KPIs, audits, competency checks, feedback and medication-error monitoring are proposed to evaluate progress. Recommendation: Add baselines, numerical targets, review frequency and responsible persons for each measure.

5. Be able to analyse stakeholder responses to organisational change.

Assess possible risks associated with an organisation’s change process.

Refer

Possible risks are mentioned indirectly, but a complete assessment of likelihood, impact and control measures is not provided. Recommendation: Add a structured risk register covering system failure, data security, medication errors, training gaps, costs and service disruption.

 

Apply a stakeholder analysis to understand possible resistance to change.

Pass

Stakeholder analysis considers nurses, carers, managers, residents, families and regulators, including likely sources of resistance. Recommendation: Present the findings in a power-interest matrix with an engagement strategy for each group.

 

Critically appraise relevant strategies to manage resistance to change in organisations.

Pass

Communication, training, participation and staff support are appraised as strategies for managing resistance. Recommendation: Compare their effectiveness, limitations and resource implications across different resistance scenarios.

 

Evaluate effectiveness of quality systems, policies and procedures used in a Health and Social Care setting.

Pass

Safeguarding, infection-control procedures, complaints processes, audits and CQC inspections are evaluated in relation to quality. Recommendation: Include organisational performance evidence to demonstrate their actual effectiveness.

 

Analyse factors that influence the achievement of quality in the Health and Social Care provision.

Pass

Leadership, staff competence, communication, organisational culture, finance, technology and regulation are analysed as quality influences. Recommendation: Explain how these factors interact and collectively affect service outcomes.

 

Suggest ways in which the Health and Social Care service could improve quality of service provision.

 

Workforce development, improved communication, leadership development, service-user involvement and technology investment are suggested. Recommendation: Prioritise the improvements and assign measurable outcomes, timescales and responsible roles.

Overall Assessor Comments The submission demonstrates sufficient understanding of quality and change management and applies relevant theories and methods to Bupa UK Care Homes. Most criteria meet the required standard; however, Task 5.1 is referred to because the risks associated with the change process are mentioned but not formally assessed through likelihood, impact, controls and ownership. Therefore, the overall grade is Refer.

Recommendations Task 5.1, include a structured risk register covering system failure, data security, medication errors, staff resistance, training gaps, financial costs and service disruption. Assess each identified risk using clear likelihood and impact ratings, such as low, medium or high, and provide an overall risk level. Add a practical mitigation action for every risk and explain how each action will reduce disruption or protect service-user safety. Allocate a responsible person or risk owner, such as the registered manager, IT lead, medication lead or training coordinator, to each action. Include a target date and review date so that the organisation can monitor whether the identified risks are being controlled effectively. Explain the possible consequences of each risk for residents, staff, medication safety, regulatory compliance and continuity of care. Grade